ImageVision’s objective is to clearly understand our customer’s
requirements and to consistently deliver products and services that meet
or exceed their expectations. That defines our perspective on Total Quality Management & Complete Customer Satisfaction.
ImageVision is committed to continuous quality improvement process discipline through
the linkage of customer feedback, manufacturing process and design improvements, with documented
ties to root cause analysis and resolution of problems.
Attributes
of our Quality Assurance Processes |
Continuous Process Improvement
Immediate Registration of Issues & Problems
Documented Process Tools – Consistently Applied
Customer Service Reports – CSR’s
Root Cause Analysis of Problems
Problem Resolution that Eradicates; Not Repeats
Engineering Change Orders - (ECN’s)
Continuous Employee Engagement |
We use detailed
Customer Service Reports (CSR's) to track any and all issues that arise during
manufacturing, or installation in the field. We use change order processes
for engineering, fabrication and assembly to insure root causes analysis of
all problems. This quality assurance process discipline insures that problems are fully resolved and not repeated. The key to success in this area is documented quality assurance management processes.
ImageVision’s primary manufacturing facility was registered to ISO
9002:1994 until Sept. 2000, when their facility was joined by other units
of the company which were not certified. However, they do maintain FDA registration
and comply to FDA Quality Systems standards of GMP & QSIT per registration
in 21 CFR 820. The 21 CFR 820 Quality System is compatible with
ISO9001:1994 System. Fifteen parts of that system are comparable to 15 of
the 20 disciplines of the ISO 9001:1994 System.
These disciplines mean that our primary fabricators quality system
governing the design, development, manufacture, delivery, and
internal customer service processes for our products has been
verified by independent third-party audits.
Our other fabrication facility utilizes documented engineering,
part fabrication/manufacturing processes that are documented
with “Job
Travelers” that insure work being done is always consistent, matches
the ImageVision’s fabrication prints, and is delivered with correctly
made and assembled parts. Employees at each step of the process
take ownership of their role in the Quality Assurance Process. The same processes apply
to purchased parts. All assembled console units receive a final inspection
before shipment.
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